SafeguardingUK

Manager Video — Review and allocate a concern

📖 Read-along version

Hi, I'm Clive from SafeguardingUK.

In this video I'll show you how to review a concern and take it through to done.

This is the heart of your job.

Open a concern from your dashboard, or from Reports.

Read the full detail — who it's about, what happened, and the staff member's assessment.

In Manager Actions, the first box is Allocated to.

Set or change who should pick this up and deal with it.

The staff member may already have suggested someone.

Next, Severity Determination — confirm the staff member's rating, or change it.

Then Update Status — move it along as you work.

For example, Under Review while you're on it, or Escalated once it's been passed on.

And Escalated To — tick everyone it's been referred to, like the local authority or safeguarding team.

Add your notes, then tap Save Update.

When it's fully resolved, add an outcome and tap Close Concern.

Only the Safeguarding Lead gets the critical phone-call alert — but every manager can see and act on every concern.

That's how you review and allocate a concern.

Thank you for watching.